Company Description:

Anima Vitae Point creates international animated films and series with passion and a unique approach. As a company we strive to be innovative, nurture fresh ideas, and employ artists and technical personnel side by side. As the home of other super-talented artists and technicians, Anima is a place where you truly can make an impact with your work, ideas, and craftsmanship.

We are currently looking for IT Technical Support to join our quest.

 

Job Summary:

The IT Technical Support’s responsibility is to monitor and maintain the computer system and network of an organization. He will work across a broad range of technologies and liaises across multiple areas of organization. Responsible for answering IT requests via phone, email, discord, instant messenger and explaining solutions in technical and nontechnical terms.

 

Key Responsibilities:

  • Will report directly to System Administrator and indirectly to Management team
  • Preparation of new workstation for deployment, including the unpacking, installation of operating system, setting of operating system and user profiles as per company policies
  • Preparation, installation and maintenance of printer, scanner and photocopy device
  • Upgrading workstation as required, such as increasing of memory or hard disk, upgrading graphic card etc
  • Troubleshoot IT hardware (workstations and other peripherals) and provide acceptable solution
  • Perform preventive and routine maintenance to the IT assets
  • Maintain and take care of IT assets
  • Managing and keep IT assets inventory up-to-date
  • Assisting the System Administrator on an as-needed basis
  • Collaborate effectively with other technical teams to define how end-user support should be coordinated, delivered, standardized and communicated
  • Work with artist around the Studio to understand the evolving needs and workflows
  • Support multiple hardware and operating system platform including Linux (Ubuntu), MacOS, Windows, iOS and Android, as well as related software, printers, network, remote access and connectivity
  • Work with management to continuously improve help desk procedures and policies and recommend process improvements
  • Support a wide array of software packages, both internally developed and third party

 

Required Skills:

  • Minimum 2 years experience in technical support or user support, preferably in production setting
  • Moderate knowledge of managing Linux (preferably Ubuntu), MacOS and Windows system
  • Experience with software packages used in animation or VFX industries such as Maya, Nuke, and Houdini
  • Strong analytical problem solving skills
  • In depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data privacy principles
  • Highly self-directed. Manage and prioritize multiple concurrent and competing challenges, issues, ambiguities, and contradictions that inevitably occur when supporting a highly complex, and diverse production environment
  • Familiarity with systems tools and protocols
  • Work well under pressure and in a fast-paced environment